It’s a dedication to customer service that has helped fuel the growth of MID-CO from approximately 29,000 transactions in 1980, to more than 600,000 transactions today.
“Our footprint has grown to the east and the west with both commercial accounts and individual producers,” says Jeff Frank, MID-CO’s division manager.
“MID-CO risk consultants understand that our personalized service focused on customer success is what sets us apart from our competitors,” adds Aaron Curtis, MID-CO’s commodity risk management manager. “We make it a point that there is no voicemail here – someone is always answering the phone to provide immediate answers for our customers.”
Those customers are wide-ranging including farmers, commercial grain elevators, and GROWMARK System cooperatives. For the MID-CO team, it’s the personalized touch that sets them apart. Rather than having employees based in different locations like some of its competitors, MID-CO has most of the team in one location meaning communication is streamlined – a critical element in delivering up-to-the-minute market information and an unsurpassed customer experience.
“World events like coronavirus and trade wars all have an impact on the markets, so we make sure to keep our customers ahead of the ‘why’ behind daily prices,” says Curtis.
About MID-CO COMMODITIES:
Founded in 1980, MID-CO COMMODITIES has employees in locations across the Midwest. MID-CO is a cooperative with GROWMARK as its largest shareholder, and various other grain and ag supply cooperatives as members. Patronage has been paid for the last 33 years to its stakeholders. More information is available at mid-co.com/